Return Policy-Shipping-Legal-FAQ

***CURRENT TURN AROUND TIME IS  6 WEEKS, please note all items are hand crafted by me,after the order has been placed and paid for "in stock" does not mean Ready to ship,it  simply means that the item is available for purchase,all "ready to ship" items will be noted on the listing*

Return Policies-Shipping-Legal_FAQ

Due to the nature of these products,Returns are not accepted on custom made items such as tutus,dresses,shirts,bling shoes,or anything of that nature. Embellishments may differ due to stock or discontinued items but we can guarantee the item will be perfect and very close to the original design.

If you need a refund before your order has been shipped,please contact us within 24 hours,and you will be granted a full refund. If it has been past 7 days you will be refunded minus a $25 supply and restocking convenience fee,this is for custom orders only,so please make sure before ordering,and please make sure you have completely read over this section.

We strive for excellence and work very hard on our items,and we are 100% sure that you will be satisfied,but in the event that a situation arises where you are not satisfied,please contact us within 24 hours of receiving your order,and we will work together to make you happy.

Please me mindful we are not responsible for wrong size,length,etc, we use a standard measuring system for our dresses,if you are unsure on sizing please provide measurements.

If at any time you have to send an item back,you are responsible for shipping fees,unless we have agreed to cover the cost for you.

All items must be returned within 24 hours and a tracking number must be emailed to us within those 24 hours to be eligible for a refund or partial refund.

Once your item is received back and inspected you will receive your refund within 24-48 hours.

Please send items in orginal packaging to

Pink Toes & Hair Bows

2867 Regal circle Suite B

Birmingham,Al 35216

Returns on boutique clothing,rompers,bloomers,etc
 
If you are not 100% satisfied with your purchase, you can return your order to us for a full refund within 5-7 days from your received date.  Products must be in the condition you received them and in the original box and/or packaging.
 
Once your return is received and inspected (usually within 48 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.


We do not offer an exchange policy, order will be refunded to your account and you will need to  repurchase through our website.

*This does not include preorder items or custom made items such as tutu garments or shoes*

 
SHIPPING

Custom orders are generally mailed within 6 weeks after receipt of payment and are shipped via USPS with a tracking number,that will be provided to you via paypal. Packages are shipped on Mondays and Fridays only. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment,and location. It is advised to group your items in one order. We cannot group two (or more) orders placed separately once check out has been completed.
 
Our store closes for holidays and vacations,and we will not take orders or ship during these times,when we are on vacation it will be noted on our home page. ♥
 
*** We are NOT responsible if the post office is backed up and packages do not arrive on time *** The post office is responsible to make sure your packages arrive on time.,once the package leaves us,it is out of our hands,please view your tracking info,once your items have been shipped.
 
All items are wrapped in tissue paper and shipped in a protective poly bag.

Pink toes and hair bows is not a store front,we are an online boutique only,therefore all orders are to be paid in advance,local and non-local,and all orders are shipped including local orders,
***There are no local pick up orders***

Legal
Pink toes and hair bows is copywritten,all content, photos and products belong to PTHB,models,and photographers,do not copy,alter,or use without permission, using any contents is strictly prohibited.
Pink toes and hair bows reserves the right to refuse service to anyone,we also reserve the right to refuse or cancel any order(S)at any given time,if order is out of stock,or has been listed incorrectly.
If this unlikely event occurs you will be refunded as soon as possible.

Preorders
When placing an order for PRE ORDER item(s) you must AGREE first to the terms and conditions. PRE ORDERS will run for a certain amount of time, once it ENDS the orders are ordered. The PRE ORDER time frame does not start the day your invoice is paid it starts once the PRE ORDER ends, normal PRE ORDERS run for 1-2 weeks depending on the item. When preorders start the rules are clearly displayed via facebook,so please make sure you read them carefully before placing your order. Once orders are placed refunds WILL NOT BE GIVEN. The goal,and the advantage with preorders is you get the item for a lower price than normal for ordering ahead of time,this is why refunds are not accepted. Items are throroughly inspected before shipping,and in the event that an issue arises we will handle the situation to the best of our ability. 
 
Please note,a turn around time is quoted,but typically PRE ORDERS take 4-6 weeks to arrive in order for you to get the lowest price. This doesn't include shipping time. If for any reason there is a delay with the supplier,due to high volume and demand,updates will be posted via facebook only,so please follow our page to keep up with updates. Preorders take time to get the lowest cost for you,if you can not wait the 4-6 week time frame,it is advised that you do not place an order. Refunds will not be given because you choose not to wait. Please note when checking the box before you place your order,you are legally agreeing to these terms.

Ready to ship(RTS)Items

Ready to ship items are the only items that you will receive within a week,these items are displayed as RTS on the site or facebook page, and will ship within 2 business days.

 

Party Bookings

We want to guarantee a stress free party planning experience for you and us. We will provide a courtesy email of our services and starting prices prior to booking. After you decide you want to work with us a consultation/booking fee is due prior to any planning and meetings. You must pay the deposit in order to book your date. No dates are held without a deposit. Deposits are non-refundable,so please be sure prior to booking. We understand things may come up,after evaluating each situation we will determine if your deposit can be moved for a different date,provided the date is available. We do accept payment plans,and they are adjusted accordingly for each party. Deposits are not to be paid until we have approved it. Once approved you have 24 hours to pay your deposit in order to hold your date. If you agree to these terms and we have approved your date,you may purchase the deposit and check the box that you are in agreement. If you do not check the box,you will be refunded immediately.

If you have any questions,please feel free to email us pinktoeshairbows@hotmail.com

 

 

~Pink Toes and Hair Bows~

    • What is the current turn around time?

    • Do you offer custom clothing?

    • How long does shipping take?


    What is the current turn around time? top

    The current turn around time on custom items is 2to3 weeks. Rush ordering is not available at this time,please plan accordingly.

    Do you offer custom clothing? top

    Yes,at this time we do offer custom clothing. Just email us with your inquiries,prior to purchasing.

    How long does shipping take? top

    All of my items are ahipped 3-5 day first class shipping through usps. Priority,and express shipping is available ,choose your choice during checkout.